Privacy policy
Effective Date: 03/01/2025
1. Introduction
Welcome to the Flow App, operated by Ephraim Landscape Inc. ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). We respect your privacy and are committed to protecting your personal data.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.
2. Information We Collect
2.1 Personal Information You Provide
When you use our App, we may collect the following types of information:
Account Information: When you register and log in, we collect your username, email address, password, and other authentication information.
Profile Information: Information you provide in your user profile.
Report and Work Order Data: Information you submit when creating reports or work orders, including descriptions, notes, and related details.
Communication Data: Information you provide when contacting support or communicating with other users.
2.2 Information Automatically Collected
When you use our App, we may automatically collect:
Device Information: Information about your mobile device, including device type, operating system, unique device identifiers, and mobile network information.
Log Data: Information your device sends when you use our App, including access times, app features used, app crashes, and other system activity.
Location Data: With your permission, we collect precise location data to mark issue spots on reports and work orders.
2.3 Media and Storage
With your permission, we may access:Camera: To take photos for reports and work orders.
Photo Library: To attach existing photos to reports and work orders.
Media Storage: To save photos taken within the app.
3. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our App and services
Process and complete work orders and reports
Authenticate users and maintain account security
Communicate with you about your account, reports, or work orders
Respond to your requests and customer service needs
Analyze usage patterns to enhance user experience
Develop new features and functionality
Comply with legal obligations
4. Sharing Your Information
We may share your information with:
Authorized Users: Other authorized users within your organization.
Service Providers: Third-party vendors who provide services on our behalf, such as cloud storage, database management, and analytics.
AWS Services: We use Amazon Web Services for hosting and data storage.
Google Maps: We use Google Maps API for location services.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests.
5. Data Storage and Security
Your data is stored on secure servers provided by AWS (Amazon Web Services). We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or destruction.
6. Your Rights and Choices
You have certain rights regarding your personal information:
Access and Correction: You can access and update your account information through the App's profile settings.
Location Services: You can enable or disable location services through your device settings.
Camera and Photo Access: You can grant or revoke access to your camera and photo library through your device settings.
Push Notifications: You can manage push notification preferences through your device settings.
Account Deletion: You may contact us to request deletion of your account and associated data.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Children's Privacy
Our App is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Ephraim Landscape Inc.
245 S. C St
Tustin, CA 92780
(714) 597-2056
11. California Privacy Rights
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://privacy.ca.gov.
12. International Users
If you are accessing our App from outside the United States, please be aware that your information may be transferred to, stored, and processed by us and our service providers in the United States and other countries. By using our App, you consent to this transfer.